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We at Kebab Mahal aim to bring all of our customers the very best value for money, services and food around Midlothian. Give us feedback.
Value for Money
I came to collect my takeaway and
your shop was shut?
Reply : A bit surprised by this review, considering we called you a number of times, no answer. Then my staff stayed behind 30 minutes past our closing time and eventually we got our delivery driver to deliver the food to the address we had on file.
I believe we went above and beyond to accommodate you, thinking there may have been a genuine reason you were late for your collection.
Delicious. Delivered on time
Food was cold :(
Small portion of chips for price
paid. A lot of chips were black
Curry just tasted like a bland
Reply : Hi,
Apologies for your bad experience. Can you confirm that it was Kebab Mahal Dalkeith that you ordered from. Pr chips normally come in a large container. Would appreciate if you could contact the shop and I will ensure you are compensated.
After waiting over 2 hours for
delivery, I called only to be
told they were very busy and
after me asking repeatedly was
finally told maybe another 25
minutes or so. I went into the
Kebab Mahal in Dalkeith to ask
where my food was, only to be
told they were very busy and were
actually running out of food and
was there something else I
wanted. I refused and with much
disgust told then to refund my
money immediately. I have still
not been notified or refunded any
money 30 minutes later, and am
concerned that they will just
keep my money.
Reply : Hi Joanne,
Please be assured that the refund had been processed. We haven't had a night like tonight since the March lockdown, and unfortunately we ran out of a lot of items. There were a number of customers that we let down and for that I am regretful. I did offer to refund you and cook you something else, but understandibly you were aggrieved at the time and refused.
I can only apologise further and hope that you give us another opportunity hopefully in less challenging times.
Go here several times. Always
Some of the order was missing
food was still nice
Took over 2hours to deliver, just
15 mins from shop.
All food cold on delivery.
Shame, as its normally spot on.
Cold food is pretty poor.
Took ages but worthwhile in the
Easily the best Indian takeaway
in Midlothian, Curry’s are top
notch and the chicken kebab is
Never had a bad meal from here.
To all the gang at Kebab Mahal a
big thank you from very tired
foster carers caring for 2
children with a learning
disability and our own (3) kids.
Our highlight at the moment is
looking forward to Friday
takeaway from you. Take care and
Kebab mahal by far the best
quality of food around the
dalkeith area 5 star every time
Best kebab shop for miles! Lovely
staff. Amazing food and great
prices. Been a regular for years
Donner naan kebab is always
brilliant and good value.